Customer Service Team Leader

Join us as a Customer Service Specialist Team Leader!

Are you an experienced customer service professional with strong leadership skills and a passion for excellence? Join our team as a Customer Service Specialist Team Leader and play a key role in ensuring smooth operations and exceptional service for our internal and external customers.

• Location: Ballycoolin, Ireland
• Working Hours: Monday to Friday, 9:00 to 17:30

What Will You Be Doing?

As a Customer Service Specialist Team Leader, you will:

• Oversee a customer service team, ensuring smooth execution of all operational functions.
• Oversee the management of outbound shipments by coordinating with customers, arranging transport, and liaising with customs departments.
• Ensure accurate reporting, analysis, and database management for shipments leaving our bonded warehouses.
• Act as a key liaison for internal and external customer queries, resolving issues and maintaining service standards.
• Support operations with customer-related queries and contribute to daily and weekly reporting requirements.
• Train and develop team members, fostering a multiskilled and motivated workforce.
• Attend and contribute to internal meetings, identifying areas for improvement and providing input on customer service initiatives.

About You

To excel in this role, you will have:

• Previous experience in customer service roles, with logistics experience preferred but not essential.
• A thorough understanding of customer service principles and team management experience.
• Strong attention to detail, a proactive work ethic, and the confidence to take ownership of this new role.
• Flexibility and adaptability to thrive in a dynamic and growing environment.
• A collaborative mindset and the ability to work effectively within a team.

What We Offer:

• Exciting career paths and development opportunities.
• 20 days of annual leave and a day off for your birthday.
• Pension scheme with up to 5% employer contributions.
• Private healthcare coverage.
• Education support. 
• Extensive well-being program.
• Online training.
• Bike-to-work scheme.

Next Steps:

Interested in joining our dynamic team? Apply now by following the links and attaching your CV as soon as possible. Please note that we may begin reviewing applications before the job advert expires.

At DB Schenker, we celebrate the diversity of our workforce and are committed to further enhancing it. We warmly welcome applications from individuals of all genders, ages, abilities, nationalities, religions, and sexual orientations.

Please be aware that candidates will undergo necessary right-to-work checks for Ireland, a 5-year referencing process, and a criminal records check.