Customer Service Specialist - Land

Join our team as a Customer Service Specialist – Land Freight Operator!

Join our team as a Customer Service Specialist in our dynamic Land Freight business and play a pivotal role in ensuring our customers receive exceptional service. If you have strong operational skills in land freight and a commitment to customer satisfaction, we want to hear from you!

• Location: Bradford, UK
• Working hours: Monday to Friday - 9:00 to 17:30 (fully onsite)

What Will You Be Doing?

• Delivering Exceptional Customer Service: Ensure all team members provide proactive customer service that meets and exceeds customer expectations.
• Managing KPIs: Oversee internal and external KPIs to maintain high service standards.
• Resolving Customer Issues: Efficiently address customer issues and complaints, providing prompt and effective solutions.
• Driving Commercial Awareness: Ensure the team meets departmental targets for gross profit, revenue, and volume growth on a monthly, quarterly, and annual basis.
• Ensuring Operational Knowledge: Maintain and apply strong operational knowledge specific to land freight and transportation.

About You

 

• Proven ability to provide an efficient and proactive service to all customers and service providers.
• Strong customer focus, ensuring high levels of customer satisfaction.
• Willingness to learn and adapt to new processes and systems.
• Effective communication with customers, colleagues, and service providers.
• Ability to manage multiple tasks efficiently, ensuring deadlines are met.

 

What we Offer

• Full training and continuous professional development to ensure compliance with regulatory requirements.
• Enjoy the benefits of a pension scheme with up to 6% matched employer contributions.
• 20 days of holiday (increasing by 1 day per year up to a maximum of 25 days) plus a day off for your birthday.
• Explore various career paths and take advantage of development opportunities within our organisation.

 

Next Steps

 

Apply now by following the provided links and attaching your CV. Please note that we may review applications before the job advert expires, so we encourage you to submit your application promptly!

 

At DB Schenker, we celebrate and value our diverse workforce. We are committed to further enhancing diversity and welcoming applicants of all genders, ages, abilities, nationalities, religions, and sexual orientations.

 

Please be aware that candidates will be subject to necessary right-to-work checks for the UK, a 5-year referencing process and a criminal records check.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

To be considered for this position you must have valid rights to work and live in the UK.