カスタマーサービス
Client Services Manager III
- ロケーション
- Austin County, Texas, アメリカ合衆国
- キャリアレベル
- 卒業
- 職種, 職種
- Full time
- 発行日, ID番号
- , 316060
タスク
Job Overview
Responsible for the day-to-day management of DB Schenker global accounts ensuring client satisfaction, support of global sales strategy and maintaining acceptable levels of service through coordination of operational requirements. Position will be based onsite at one of our key strategic accounts.
What will you enjoy doing (duties/tasks)
· Manages day to day key customer interface while being onsite at customer premises.
· Maintains client satisfaction. Ensures statement of work and procedural details have been accurately and completely collected and communicated throughout the organization as necessary.
· Monitors account service performance levels to ensure that client requirements/metrics are achieved. Works with operations management to analyze cause of failures and assists with the development and implementation of corrective action plans.
· Ensures that all I.T./EDI needs are identified and systems are in place to meet client demands.
· Supports account development with Global Sales. Conducts regular reviews of account revenue and operations performance with Global Account Managers. Works with Global Account Managers to understand and support strategy to gain new business while maintaining existing business.
· Manages a team of Client Services team members and is responsible for the recruitment, placement and training of personnel. Reviews on-site employee performance to ensure compliance to client policies and established statement of work.
Responsible for requisition of equipment, as needed, to support employee daily responsibilities.
Responsible for the day-to-day management of DB Schenker global accounts ensuring client satisfaction, support of global sales strategy and maintaining acceptable levels of service through coordination of operational requirements. Position will be based onsite at one of our key strategic accounts.
What will you enjoy doing (duties/tasks)
· Manages day to day key customer interface while being onsite at customer premises.
· Maintains client satisfaction. Ensures statement of work and procedural details have been accurately and completely collected and communicated throughout the organization as necessary.
· Monitors account service performance levels to ensure that client requirements/metrics are achieved. Works with operations management to analyze cause of failures and assists with the development and implementation of corrective action plans.
· Ensures that all I.T./EDI needs are identified and systems are in place to meet client demands.
· Supports account development with Global Sales. Conducts regular reviews of account revenue and operations performance with Global Account Managers. Works with Global Account Managers to understand and support strategy to gain new business while maintaining existing business.
· Manages a team of Client Services team members and is responsible for the recruitment, placement and training of personnel. Reviews on-site employee performance to ensure compliance to client policies and established statement of work.
Responsible for requisition of equipment, as needed, to support employee daily responsibilities.
· Resolving daily operational challenges related to air, ocean, land/domestic freights shipments promptly and efficiently.
要求事項
What you need to succeed (Qualificatins, experience, skills, attributes)
· Exceptional interpersonal, analytical, problem-solving, project management, and communication skills required.
· Bachelor's degree or equivalent required.
· Generally prefer 10 years of related management experience.
· Requires approximately 5-10 percent travel.
Why You'll Love DB Schenker
· Many of our jobs come with great benefits-including healthcare, ways to save for the future, and opportunities for career advancement.
· Career Advancement. We're strong believers in continual training and development for our people. After all, your success is our success.
· Your Safety is important to us, so we will provide protective gear.
· Health Advocacy support for you and your family.
· Employee discounts
· 401(k) option
· How to Get Started
· You can begin by applying above or visit us at https://dbschenker.com/global/careers
· Stay Connected With Us
· Twitter: @DBSchenkerUSA
Linkedin: https://www.linkedin.com/company/dbschenker/
· Facebook: @DBSchenkerAmericas
· Visit our Blog: https://www.nowthatslogistics.com
· Exceptional interpersonal, analytical, problem-solving, project management, and communication skills required.
· Bachelor's degree or equivalent required.
· Generally prefer 10 years of related management experience.
· Requires approximately 5-10 percent travel.
· 5+ years of experience in international freight forwarding (air freight, ocean freight, import, exports)
Why You'll Love DB Schenker
· Many of our jobs come with great benefits-including healthcare, ways to save for the future, and opportunities for career advancement.
· Career Advancement. We're strong believers in continual training and development for our people. After all, your success is our success.
· Your Safety is important to us, so we will provide protective gear.
· Health Advocacy support for you and your family.
· Employee discounts
· 401(k) option
· How to Get Started
· You can begin by applying above or visit us at https://dbschenker.com/global/careers
· Stay Connected With Us
· Twitter: @DBSchenkerUSA
Linkedin: https://www.linkedin.com/company/dbschenker/
· Facebook: @DBSchenkerAmericas
· Visit our Blog: https://www.nowthatslogistics.com
ベネフィット
Medical
We offer a number of plans for a variety of health care services and supplies, including preventative care, inpatient and outpatient services and prescription drugs.
Vision
The option for separate vision coverage for eye exams, frames, and contact lenses.
Dental
The option for separate dental coverage to cover preventative major and basic dental services.
401(k)
The company offers a pre-tax 401(k) contribution plan with a company match.
Direct Deposit
We offer direct deposit to all employees.
We offer a number of plans for a variety of health care services and supplies, including preventative care, inpatient and outpatient services and prescription drugs.
Vision
The option for separate vision coverage for eye exams, frames, and contact lenses.
Dental
The option for separate dental coverage to cover preventative major and basic dental services.
401(k)
The company offers a pre-tax 401(k) contribution plan with a company match.
Direct Deposit
We offer direct deposit to all employees.
当社からのオファー
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
コンタクト
DB Schenker is committed to a diverse and inclusive workplace. DB Schenker is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.