Assistant Manager, Customer Service, Contract Logistics/SCM, Operations

• Lead a team to manage daily logistics operations and distribution systems, focusing on people, process, system, productivity, quality, reliability, and cost management.
• Maintain good liaison with government regulatory and related organizations regarding import/export/re-export rules and regulations, ensuring all parties within the company are well informed.
• Manage incoming and outgoing orders, shipment plans, and lead time, ensuring timely handling and accurate documentation.
• Develop and maintain a good sub-contract management system and harmonious relationships with sub-contractors.
• Track and address any shipment irregularities or non-conformance issues.
• Foster teamwork culture, motivate team spirit, and maintain high morale to increase productivity and communication.
• Continuously seek improvement opportunities within the value chain to streamline processes and achieve service standards.
• Ensure health and safety measures are in place at the Logistics Center and branch offices.
• Monitor department budgetary control, resource allocation, and financial cost application.
• Review team performance, address complaints, identify solutions, and implement continuous improvement measures.
• Analyze reports on operational performance and field discrepancies.
• Propose plans or ideas for operation and process improvement to superiors.
• Provide on-the-job training to individual staff to improve work performance and productivity.
• Deploy and complete special assignments at the instructions of the Logistics Manager/General Manager.

• Diploma in Logistics and Supply Chain Management.
• Minimum five years' work experience in the logistics and transportation industry.
• Knowledge of warehouse management systems is an advantage.
• Service-oriented, with leadership, good interpersonal, problem-solving, and communication skills.
• Ensure customer satisfaction by achieving targets for inventory accuracy, quality, safety regulations, and health strategies of the warehouse with zero accident rate. Full compliance with SOP and KPI.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 68,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are here to move.